Privacy Policy

Peak Install (ABN 19 641 832 975) respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information we collect through our website and in the course of our signage installation business, how we use it, and how you can access or correct it.

What we collect

We collect personal information you provide to us directly, including when you:

• submit an enquiry or quote request through our website forms (name, business name, email address, phone number, the details of your enquiry and any files you attach, such as sign drawings or site photos);
• subscribe to our newsletter (email address);
• phone or email us, or deal with us as a client, supplier or subcontractor (contact details, site addresses, project and billing information).

We also collect limited technical information automatically when you use our website, such as your IP address, browser and device type, pages visited and how you arrived at the site. This is collected through cookies and similar technologies described below.

How we use your information

We use personal information to:

• respond to enquiries and prepare quotes;
• plan, schedule and carry out signage installation, maintenance and related services, including lodging permit applications on your behalf;
• invoice and manage our business relationship with you;
• send you our newsletter and occasional service updates where you have opted in (you can unsubscribe at any time using the link in each email);
• measure and improve our website and marketing, including the performance of search and advertising campaigns;
• comply with our legal, safety and insurance obligations.

We do not sell personal information.

Cookies and analytics

Our website uses cookies and similar technologies through Google Tag Manager, Google Analytics and Google Ads to understand how visitors use the site and to measure advertising. These tools may set cookies in your browser and collect information such as pages viewed, approximate location and the device used. You can control cookies through your browser settings; disabling them may affect some website features. Google's handling of this data is described in the Google Privacy Policy.

Our site also embeds an Instagram feed provided by a third-party widget service, which may set its own cookies when it loads.

Who we share information with

We share personal information only where necessary to run our business, including with:

• service providers that host our website and content, deliver our email and form submissions, and provide analytics and advertising services;
• subcontractors, sign manufacturers, engineers, electricians and councils involved in delivering your project;
• our insurers, accountants and professional advisers;
• regulators or law enforcement where required by law.

Some of these providers store data outside Australia, including in the United States and Europe. We take reasonable steps to ensure they protect your information in a manner consistent with Australian privacy law.

Storage and security

We store personal information in secure cloud systems protected by access controls and encryption in transit. We keep information only for as long as it is needed for the purposes described above, or as required by law, including record-keeping obligations for building and safety work. Files you attach to enquiries are retained with your enquiry and deleted when no longer required.

Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time and may need to verify your identity before releasing information.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.

Contact us

Peak Install. 84 Yale Dr, Epping, VIC, 3076. Email: info@peakinstall.com.au. Phone: 1300 520 368